# Refund Policy

> How cancellation, refunds, monthly credits and top-up packs work in Marketing Studio, including what happens at the end of a billing cycle.

- Source: https://marketing.ushbatech.com/legal/refund
- Language: en
- Updated: 2026-11-11
- Publisher: UshbaTech (Marketing Studio by UshbaTech), Mestia, Georgia

Last updated: 11 November 2026

Template pending review by a qualified Georgian lawyer before publication.

## 1. Subscriptions

You can cancel anytime; your plan remains active until the end of the paid cycle and will not renew. If you request it within 14 days of the first payment of a subscription and have used less than [10]% of that cycle's credits, we refund that payment in full.

## 2. Renewals

Renewal payments are refundable if requested within [7] days of the renewal and no credits from that cycle have been used.

## 3. Top-up packs

Unused top-up packs can be refunded within 14 days of purchase. Partially used packs are not refundable.

## 4. Free and bonus credits

Free, bonus and promotional credits have no cash value and are not refundable.

## 5. Consumer rights

Nothing in this policy limits rights you have under the Law of Georgia on Consumer Rights Protection or the mandatory law of your country of residence.

## 6. Service issues

If a job failed because of our error, reserved credits are released automatically; contact us for any credit correction.

## 7. How to request

Email info@ushbatech.com from your account email with your payment reference. Refunds are returned via the original method (PayPal or Flitt) within 10 business days of approval.

## 8. Chargebacks

Please contact us before opening a dispute; we resolve most issues quickly.