AI comment and DM auto-reply: Every comment answered. Every DM handled. In your voice.
Support agents reply across eight networks using your business knowledge, while per-post responders run the exact flow each post calls for, without ever stepping on each other's toes.
Can AI reply to Instagram comments and DMs automatically?
Yes. Marketing Studio's Social Inbox assigns AI agents to your posts and inbox on Instagram, Facebook, LinkedIn, X, YouTube, TikTok, Telegram and Reddit. They answer from your business knowledge, such as prices, hours and FAQs, run comment-to-DM flows, never answer the same person twice, and escalate sensitive conversations to you with full context.
Slow replies cost you customers
How much do slow replies cost a business?
Comments pile up, DMs go cold, and "comment INFO for details" campaigns break the moment you go to sleep. Your AI inbox team works around the clock.
How does the Social Inbox work?
- 1
Step 1
Attach a responder to a post
Say your post asks people to comment a keyword. The responder sends each commenter a DM with the right information, then replies "Sent you a DM!" under their comment.
- 2
Step 2
Support agents cover the rest
General DMs and comments are answered per network, from your knowledge base, coordinated so nobody answers twice or contradicts.
- 3
Step 3
Turn on growth tricks
Optional follow-gate: before answering, ask people to follow your page, verify with an "I followed" button, then reply.
What can the Social Inbox do?
- 01
8 networks
Instagram, Facebook, LinkedIn, X, YouTube, Telegram, Reddit and TikTok, each handled its own way.
- 02
Per-post responders
Keyword-to-DM flows, lead magnets and post-specific answers.
- 03
No double replies
Responders and support agents coordinate by design.
- 04
Follow-gate verification
Grow followers by unlocking answers after a verified follow.
- 05
Any reply language
Messages and buttons use your chosen default language, any language at all.
- 06
Human handoff
Escalate sensitive conversations to you with full context.
Which AI employees answer your comments and DMs?
Community & Inbox Manager
Answers comments and DMs 24/7, and hands off to you when needed.
Social Media Manager
Plans the calendar and publishes natively to 8 networks.
Copywriter
Posts, captions, emails and pages in your brand voice, in any language.
Which Marketing Studio features work best with the Social Inbox?
Social Inbox: frequently asked questions
Still have questions? Talk to a human
What is comment-to-DM automation?
Comment-to-DM automation sends a private message automatically when someone comments a keyword on your post, for example "MENU" or "PRICE". In Marketing Studio a per-post responder sends each commenter the right information by DM, then replies "Sent you a DM!" under their comment so others see it works.
Will Marketing Studio reply to every comment automatically?
Only where you allow it. For each network you choose automatic replies, suggested replies that wait for your approval, or escalation to a person. Per-post responders and general support agents coordinate by design, so nobody gets two answers or contradicting ones.
Can automated DMs get my Instagram account banned?
Marketing Studio connects through each network's official API and sign-in rather than unofficial scraping or password sharing, and it does not promise mass or unsolicited DMs. Replies go to people who commented or messaged you first. Keep your messages genuinely useful and within each platform's rules.
What is the follow-gate?
An optional growth feature that asks people to follow your page and confirm with an "I followed" button before getting an answer or an offer. Marketing Studio verifies the follow first, then replies. You can turn it on per post, for example for a giveaway or a lead magnet.
Can the replies be in my customers' language?
Yes. Set any default language for messages and buttons, independent of the panel language, and the AI answers from the same business knowledge. This suits hotels, restaurants and shops that serve tourists or bilingual audiences.
Can I hand a conversation to a human?
Yes. Escalation rules route sensitive conversations, such as complaints, refunds or medical questions, to you or your team with the full context. You decide which topics always go to a person.
