Help Center: Social networks
Connecting accounts, formats, publishing and inbox automation.
Social networks
Still have questions? Talk to a human
How do I connect Instagram or Facebook?
In Marketing Studio, open Connections, choose Instagram or Facebook and sign in with Meta's official login; Marketing Studio never sees your password. Instagram needs a professional (business or creator) account. Advanced users can add their own Meta app credentials and webhooks.
Can Marketing Studio post automatically to Instagram, TikTok and LinkedIn?
Yes. After you connect your accounts, posts can be published immediately, scheduled in the content calendar or published by an automation, with or without your approval. Each network gets its native format.
Can you automate Instagram DMs without getting banned?
Marketing Studio uses Meta's official API, replies only to people who commented or messaged you first and does not send mass unsolicited DMs. Keep replies useful and within Instagram's rules, and you are using automation the way Meta allows.
How do I auto-reply to Instagram comments with a link?
Attach a responder to the post and set a keyword, for example "LINK". Everyone who comments that word gets a DM with your link, and the AI replies under their comment so others see it. An optional follow-gate can ask them to follow you first.
Does Marketing Studio support WhatsApp, Snapchat or Threads?
Not yet. Today Marketing Studio supports Instagram, Facebook, TikTok, YouTube, LinkedIn, X, Telegram and Reddit, and WhatsApp, Snapchat and Threads are not connected. When a new channel ships it is announced in the changelog first, so check there or ask the team before you plan a campaign around one of them.
